on+no Shipping Policy

Thank you for shopping with on+no! We are committed to delivering our thoughtful and playful organ-themed ornaments to you safely and promptly. Please read the following Shipping Policy carefully before placing your order.

1. Shipping Destinations

We currently provide shipping services to the following destinations:

• Domestic shipping: Hong Kong

• International shipping: including Taiwan, Malaysia

2. Shipping Methods and Fees

Hong Kong *Actual shipping fees are subject to the rates listed on the SF Express website.

Shipping method	Fee
SF Locker or SF Pick-up Point	HKD 16.00
SF Home Delivery	HKD 26.00

International Shipping

Shipping method	Fee
Standard Shipping	HKD [please specify]
Expedited Shipping	HKD [please specify]

3. Order Processing and Dispatch Times

• In-stock items: Orders will be dispatched within 3–4 business days after the order and payment have been confirmed. Weekends and public holidays are excluded.

• Pre-order or customised items: The entire order will be dispatched together after all items become available.

• Once your order has been dispatched, you will receive an email containing an SF Express tracking number.

4. Estimated Delivery Times

• Hong Kong: Approximately 1–3 business days after dispatch.

• International destinations: Standard shipping generally takes approximately 7–14 business days, while expedited shipping generally takes approximately 3–7 business days.

Delivery times are estimates only and may vary depending on the destination, customs clearance, courier operations, or other circumstances beyond our control.

5. Customs Duties and Import Taxes

Applicable to international shipments only

All customs duties, import taxes, and related charges are the responsibility of the recipient.

If a parcel is returned because the recipient refuses to pay the applicable customs duties or taxes, the cost of both the original and return shipping, together with any related handling fees, will be deducted from the refund.

6. Lost or Damaged Parcels

If your parcel shows visible signs of damage, please take photographs as evidence when accepting the delivery and contact us within 48 hours of receiving the parcel.

7. Contact Us

Email: info@on-no.co